Frequently Asked Questions

HOW DO I REPORT AN EMERGENCY OR A CRIME?
For life-threatening emergencies or a crime in progress, call 9-1-1 immediately.

For non-emergencies or to request a deputy to take a report for a crime, call Orange County Sheriff’s Dispatch at (949) 770-6011.

I HAVE FILED A CRIME REPORT. NOW WHAT HAPPENS?
From the time the Deputy writes the report to the time it is assigned to an Investigator takes approximately 5-7 working days. You may obtain a copy of the report through Orange County Sheriff’s Support Services Records Division at (714) 834-6454 approximately 10-14 working days after the report is made. There is a copying charge for this service.

I NEED TO SPEAK WITH AN INVESTIGATOR REGARDING MY CASE. HOW DO I CONTACT THEM?
Please contact the Investigation Division, located in Aliso Viejo, at (949) 425-1900.

I WAS INVOLVED IN A TRAFFIC COLLISION, AND AN OFFICER TOOK A REPORT. WHAT HAPPENS WITH THAT INFORMATION? HOW DO I GET A COPY OF THAT REPORT?
The officer who took the information will provide you with a Case Number and will write the report that is submitted to the Traffic Investigation Office in Aliso Viejo (949) 425-1860. After approval by a Traffic Investigator, the report will become available through the Orange County Sheriff’s Support Services Records Division at (714) 834-6454 approximately 10-14 working days after the report is made. There is a copying charge for this service.

HOW DO I CONTEST A PARKING TICKET?
Please refer to the back of the citation. An explanation of the process to contest the citation is printed on the reverse side of the citation.

I LOST PERSONAL PROPERTY. HOW DO I FILE A REPORT?
Please access the Orange County Sheriff Department’s website at www.ocsd.org. At the drop-down window titled “Online Services,” click on On-Line Reporting and proceed from there to file the report.

MY VEHICLE HAS BEEN TOWED. HOW DO I FIND OUT WHERE IT IS BEING STORED AND HOW TO GET IT OUT?
You will need to obtain the vehicle license plate number or VIN. Call the Orange County Sheriff’s Dispatch desk at (949) 770-6011 to confirm that the vehicle was towed, why it was towed, who was responsible, and the name and phone number of the tow company. Then contact the tow company to find out what will be required to get the car back.

MY VEHICLE HAS BEEN IMPOUNDED. HOW DO I GET IT BACK?
If the vehicle has been impounded from within Aliso Viejo and there is a “hold” on the vehicle, please call Aliso Viejo Police Services at (949) 425-2564 during normal business hours (Monday – Thursday, 8:00 am to 5:00 pm).

WHO DO I CONTACT ABOUT SPEEDING VEHICLES ON MY STREET?
If speeding vehicles on your street are a long-time recurring issue, please call Aliso Viejo Police Services at (949) 425-2564 to discuss options such as the deployment of our radar trailer equipped with speed display. If you observe a speeding vehicle, immediately call Orange County Sheriff’s Dispatch at (949) 770-6011 to give a description of the vehicle and, if possible, the license plate number.

WHAT ARE THE REGULATIONS REGARDING RECREATIONAL AND OVERSIZED VEHICLE PARKING ON A PUBLIC STREET?
The City of Aliso Viejo Municipal Code Section 9.02.030 defines an oversized vehicle as any vehicle with a length in excess of 24 feet, or with a width in excess of 84 inches, or any vehicle with a weight in excess of 10,000 pounds. The following restrictions apply under City of Aliso Viejo Municipal Code Section 9.04.090:

1) Maximum parking time limit for any vehicle upon a public street is 72 hours.
2) Recreational/oversized vehicles are not allowed to be parked and left standing upon any public street or highway within the city limits of Aliso Viejo between the hours of 2 a.m. and 6 a.m. on two consecutive days.
3) Recreational/oversized vehicles are not allowed to be parked and left standing upon any public street or highway within the city limits of Aliso Viejo between the hours of 6 a.m. and 2 a.m. for more than 12 consecutive hours on two consecutive days except under certain temporary circumstances (loading/unloading or when performing emergency repairs).
NOTE: Please contact your HOA for information about recreational or oversized vehicle parking on a private street.

WHERE CAN I PARK MY RECREATIONAL VEHICLE?
The storage or long-term parking of recreational vehicles or motor homes is not allowed upon any public street or highway within the city limits of Aliso Viejo. Please check your local phone directory for a list of available RV storage sites.

WHERE CAN I GET LIVESCAN FINGERPRINTS DONE?
Fingerprinting via LiveScan is by appointment only at the Aliso Viejo Sheriff’s station located at 11 Journey in Aliso Viejo. Please call (949) 425-1801 for more information.

HOW DO I OBTAIN A COPY OF A CRIME, INCIDENT OR TRAFFIC REPORT?
Please contact the Orange County Sheriff’s Support Services Records Division at (714) 834-6454. There is a copying charge for this service.

WHAT POLICE-RELATED PROGRAMS ARE AVAILABLE IN ALISO VIEJO?
Aliso Viejo Police Services provides a variety of programs for the Aliso Viejo community. These programs are as follows:
•    Neighborhood Watch
•    Business Watch
•    Citizens Emergency Preparedness Academy
•    Police Volunteers
•    Home and Business Security Checks
•    Child Safety
•    Child Fingerprinting Services

Experienced police personnel are also available to do presentations on crime-related topics at special events. Please call the Crime Prevention office at (949) 425-2564 for more information.

HOW CAN I OBTAIN CRIME INFORMATION BY NEIGHBORHOOD?
Crime information by neighborhood may be accessed at the Orange County Sheriff Department’s website, www.ocsd.org, by clicking on Online Services or E-Services and “Crime Stats by Area.”

DOES POLICE SERVICES HAVE A DEPUTY WHO WORKS WITH THE STUDENTS AND SCHOOLS IN ALISO VIEJO?
Yes. A School Resource Officer handles the day-to-day issues with Aliso Niguel High School and students. The deputy may be contacted at (949) 831-5590.

WHO DO I CALL TO REPORT GRAFFITI?
Please call the Graffiti Hotline at (949) 425-2530 to report graffiti.

Posted in Public Safety.